Delta Brews Privacy Policy

Welcome to Delta Brews. This Privacy Policy describes how Delta Brews ("we," "us," or "our") collects, uses, and shares your personal information when you visit our site, make purchases, or otherwise interact with our online platform.

1. Information We Collect

When you interact with our site, we may collect various types of information, including:

• Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information (such as credit card details, processed securely via third-party payment processors) when you make a purchase of specialty tea leaves or subscribe to our newsletter.
• Automatically Collected Information: When you browse our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically collected information as "Device Information."
• Information from Interactions: Data you provide when you communicate with us, such as through contact forms, feedback, or inquiries related to our tea ceremonies, menu, or riverside experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Fulfill Orders: To process your transactions, ship your purchased retail tea leaves, and provide you with invoices and order confirmations.
• To Communicate with You: To respond to your inquiries, send you service-related messages, and provide updates about our products and services, including promotions for our tea room or new menu items, if you have opted in.
• To Improve Our Online Platform: To analyze how our customers browse and interact with our site, allowing us to enhance user experience, optimize our content, and develop new features for displaying our menu or unique riverside ambiance.
• For Marketing and Promotional Purposes: To send you marketing communications about our traditional tea ceremonies, modern tea lattes, artisanal pastries, light lunch options, and specialty tea leaves, where permissible and in accordance with your preferences.
• For Security and Fraud Prevention: To protect our site and customers from fraudulent transactions and other illegal activities.

3. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above. For example:

• We use third-party payment processors to handle secure online transactions for retail tea leaf sales. We do not store your full payment card details.
• We may use analytics providers (such as Google Analytics) to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

5. Data Retention

When you place an order through our site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Minors

Our site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "last updated" date and the updated version will be effective as soon as it is accessible.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at the address below:

Delta Brews

Science Park Road

Singapore, 117611

Singapore (SG)